Cancellation Policy

Effective Date: 04/04/2025

At Shopyook, we understand that sometimes you may need to cancel your order. We aim to make this process as simple as possible.

1. Cancellation Eligibility

• You may cancel your order before it is processed for shipping.
• Orders that are already in transit or shipped cannot be cancelled.

2. How to Request a Cancellation

• Contact us immediately at contact@shopyook.com or call us at:
  • EU Customers: (+44)-742-643-9433
  • USA Customers: (+1)-970-678-1726
• Provide your order number and the reason for cancellation
• Our team will confirm whether your order is eligible for cancellation

3. Refund for Cancelled Orders

• If the cancellation is approved, a full refund will be processed to your original payment method
• Please allow up to 7 business days for the refund to appear, depending on your bank or card issuer

Note: If your order has already shipped, you may be able to initiate a return once the item is delivered. See our Refund and Return Policy for more information.