Refund and Return Policy

Effective Date: 04/04/2025

At Shopyook, customer satisfaction is our top priority. If you’re not completely happy with your order, we’re here to make it right.

1. Return Eligibility

• You may request a return within 7 days of receiving your order.
• The item must be unused, unworn, and in original condition.
• It must include all original packaging and tags.
• You must provide proof of purchase (such as an order number or receipt).

2. How to Initiate a Return

To begin the return process:

• Email our support team at contact@shopyook.com
• Include your order number and the reason for the return
• We will respond with return instructions and the appropriate return address

Note: Do not return items without contacting us first.

3. Return Shipping Costs

• Return shipping is the responsibility of the customer.
• We do not provide prepaid return labels unless the item is defective or incorrect.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be issued to your original payment method.
• Please allow up to 7 business days for the refund to reflect on your account, depending on your card issuer or bank.

5. Items Not Eligible for Return or Refund

• Items that have been used or worn
• Items returned after the 7-day window
• Items without original packaging or proof of purchase
• Gift cards or final sale items (if applicable)